Stripe + Intercom integration

Plandalf has no Intercom steps and does not sync Stripe customers into Intercom. Intercom has a Stripe app of its own for that. For Plandalf sales, a Send Webhook step can submit a data event to Intercom's API for a contact it can find, and an Intercom Series webhook block can post back to a Plandalf catch URL.

1. Get an access token

   Create an Intercom access token with write permission for events. The events endpoint uses a bearer token and serves regional hosts for the US, EU and Australia.

2. Create the sequence

   In Plandalf go to Automation, then My Sequences. Choose Plandalf, Checkout Completed, pick the offer and choose a recent checkout as the sample on the Test tab.

3. Add Send Webhook

   Choose Plandalf, Send Webhook, POST, and the events URL for your workspace region. Add an Authorization header with Bearer and your token.

4. Write the body

   Send event_name as a past-tense name, email as {{trigger.customer_email}}, created_at as a Unix timestamp counted in whole seconds and metadata with up to 10 flat keys such as offer and total.

5. Handle the timestamp

   Intercom wants a second-granularity Unix time. Check what the Get Current Date & Time step outputs in your chosen format on its Test tab before you map it into created_at.

6. Test and rehearse

   A step test writes to a real contact, so use your own email, which Intercom must be able to find. Then run a Stripe test purchase with Run on test purchases switched on and read the run in the Events view.

• Intercom's events endpoint answers 404 when the contact cannot be found, so a first-time buyer who is not in Intercom needs a contact created first, with a further call.
• Event metadata is limited to 10 keys, cannot be nested, and the keys cannot be changed after an event is sent. Plan the names before the first live sale.
• Intercom treats a repeat of the same event name for the same contact and time as a duplicate and still answers 202, so identical retries are ignored but count towards rate limits.
• Intercom's Stripe app needs a paid Stripe account and a Stripe admin role, runs on its Essential, Advanced and Expert plans and syncs live-mode Stripe data only.
• Plandalf's Send Webhook waits 30 seconds and promises no retries. Read the step output in the Events view after the first live purchase.

Does Stripe integrate with Intercom?

Yes, Intercom has a Stripe app that shows billing data in the inbox and syncs Stripe customer data to Intercom attributes. Plandalf is separate and reaches Intercom through a webhook.

How do I connect Stripe to Intercom?

Install the Stripe app from Intercom's App Store, or for Plandalf purchases add a Send Webhook step that posts an event to Intercom's API. The steps above show the second.

Can Plandalf send Stripe purchases to Intercom?

Yes, as a data event posted by Send Webhook. Plandalf has no Intercom app, so you write the request yourself, and Intercom must be able to find the contact.

Will the Intercom Stripe app show Plandalf purchases?

That depends on what Stripe records Intercom reads, and it only syncs live-mode data. Test one real purchase before relying on it.

Checked October 26, 2026 against Plandalf's own setup guides and the vendor documentation: Intercom Help Center: Stripe app, Intercom developer docs: submit a data event.