Agreement to Terms
By accessing or using Plandalf's services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service. These Terms constitute a legally binding agreement between you and Plandalf Pty Ltd ("Company", "we", "us", or "our").
Service Description
Plandalf provides subscription billing analytics and management tools that help businesses optimize their pricing workflows and understand customer behavior.
- Modify or discontinue any part of the Service
- Update features and functionality
- Change pricing with appropriate notice
- Limit service availability by region
- Require software updates
Account Terms
Account Requirements
- Must be 18 years or older
- Must provide accurate information
- Must maintain current contact details
- Must use strong authentication credentials
Account Security
- You are responsible for all activity under your account
- Must notify us immediately of security breaches
- Must not share account credentials
- Must use multi-factor authentication when available
Account Restrictions
- One account per business entity
- No reselling account access
- No unauthorized access attempts
- No impersonation of others
Payment Terms
Billing
- Subscription fees billed in advance
- All fees are non-refundable
- Taxes are your responsibility
- Late payments may incur penalties
Pricing
- Subject to change with 30 days notice
- Special pricing terms in writing
- Volume discounts by agreement
- Currency specified at signup
Refunds
- No refunds for partial use
- Pro-rata refunds at our discretion
- Service credits for outages
- Disputed charges must be reported within 30 days
Acceptable Use
Technical Restrictions
- Reverse engineer the Service
- Bypass security measures
- Introduce malicious code
- Interfere with service operation
Content Restrictions
- No illegal content
- No infringing materials
- No harmful content
- No unauthorized data collection
Usage Restrictions
- No excessive bandwidth use
- No automated scraping
- No service interference
- No unauthorized access
Data Processing
Your Data
- You retain ownership of your data
- You grant us license to process data
- You ensure data accuracy
- You maintain backup copies
Our Obligations
- Process data as instructed
- Maintain security measures
- Notify of data breaches
- Assist with data requests
Data Protection
- Comply with privacy laws
- Implement security controls
- Limit data access
- Regular security audits
Service Level Agreement
Availability
- 99.9% uptime target
- Scheduled maintenance excluded
- Force majeure excluded
- Credits for downtime
Support
- 24/7 emergency support
- Standard support during business hours
- Response time commitments
- Escalation procedures
Updates
- Regular security updates
- Feature improvements
- Backward compatibility
- Deprecation notices
Term and Termination
Term
- Continues until terminated
- Minimum commitment periods
- Renewal terms
- Notice periods
Termination
- By you: cancel subscription
- By us: terms violation
- Effect: data deletion
- Survival: relevant terms
Post-Termination
- Data export period
- Final billing
- Service discontinuation
- Access revocation
Contact
For legal inquiries:
- Email: legal@plandalf.com
- Hours: Monday to Friday, 9am-5pm [Timezone]
For urgent matters, we aim to respond within 24 hours.