Privacy Policy
Last updated: Jan 1, 2025
Introduction
This Privacy Policy explains how Plandalf ("we", "our", or "us") collects, uses, and protects your personal information. By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data in an open and transparent manner.
Information We Collect
We collect several types of information for various purposes:
1. Account Information:
• Name and email address
• Company details and business information
• Payment and billing information (processed securely via Stripe)
• Account preferences and settings
2. Usage Information:
• Analytics data about how you use our service
• Features and functions you interact with
• Performance data and error reports
3. Technical Information:
• IP address and device identifiers
• Browser type and settings
• Operating system information
• Log data and session information
How We Use Your Information
We use your information for the following purposes:
1. Service Provision:
• Operating and maintaining our services
• Processing your transactions
• Sending service notifications
• Providing customer support
2. Service Improvement:
• Analyzing usage patterns
• Debugging and fixing issues
• Developing new features
• Customizing your experience
3. Security and Compliance:
• Preventing fraud and abuse
• Verifying your identity
• Meeting legal requirements
• Enforcing our terms of service
Data Protection
We implement robust security measures to protect your data:
1. Technical Measures:
• End-to-end encryption for sensitive data
• Regular security audits and penetration testing
• Secure data centers with redundancy
• Automated threat detection
2. Organizational Measures:
• Employee security training
• Access control policies
• Incident response procedures
• Regular security reviews
Your Privacy Rights
You have the following rights regarding your personal information:
1. Access Rights:
• View your personal data
• Request data export
• Understand how we use your data
2. Control Rights:
• Update or correct your information
• Delete your account and data
• Opt-out of communications
• Restrict data processing
3. Additional Rights:
• Withdraw consent
• Object to processing
• File a complaint
• Request data portability
Contact privacy@plandalf.com to exercise any of these rights.
Data Retention
We retain your information for as long as necessary to:
• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
After this period, your data will be securely deleted or anonymized.
International Data Transfers
When we transfer data internationally, we ensure:
• Appropriate safeguards are in place
• Data protection laws are respected
• Transfer mechanisms are legally compliant
• Your rights are protected
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by:
• Posting the new policy on our website
• Sending you an email notification
• Displaying a notice in your account
• Updating the "last updated" date
Contact Us
For any privacy-related questions or concerns:
• Email: privacy@plandalf.com
• Address: [Your Business Address]
• Phone: [Your Contact Number]
We aim to respond to all inquiries within 48 hours.